Return Policy

Lyvae Return & Refund Policy

30-Day Returns. If you're not satisfied with your AirEase Cushion, contact us within 30 days of delivery and we'll arrange your return.

How to start a return. Email support@lyvae.co with your order number and the reason for the return. We'll reply within 48 hours with return instructions and the return address.

Return conditions. The cushion must be unused, clean, deflated, and returned in its original packaging with all included accessories (carry bag, quick-start guide). Trying the cushion briefly is fine; items showing signs of prolonged use or damage cannot be refunded.

Who pays return shipping. Return shipping is paid by the customer. If your item is defective, damaged in transit, or we sent the wrong product, we cover all shipping costs and will send you a free replacement or full refund.

Defective items. Received a cushion that leaks or won't hold air? Send us a short photo or video within 30 days and we'll ship a replacement free of charge — no return needed in most cases.

Refund timing. Once your return arrives and passes inspection, your refund is issued to your original payment method within 7 business days. Original shipping charges are non-refundable.

Cancellations. Orders process within 1-2 business days. If you need to cancel, email us as soon as possible — we can cancel orders that haven't shipped yet.

EU customers. If you are an EU consumer, you also have the legal right to withdraw from the purchase within 14 days of receiving your order, as described above.

Questions? support@lyvae.co